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Mission Control Lead Job Description
Position/Job Title: Mission Control Lead
Reports to: Adrienne Weir, Integrator
Salary Range: $70,000 – $100,000/year
Employment Status: Full Time
Benefits: 3% SIMPLE IRA match after $5000 earned, short term disability insurance, long term disability insurance, $25,000 life insurance policy, vision insurance, unlimited PTO and health insurance. Some benefits only available after first 90 days.
Company Overview:
At Parable, we are dedicated to providing exceptional services to our partners. We are currently seeking an experienced and dynamic Mission Control Lead to direct the daily operations of the Mission Control department. This pivotal role involves managing resources, implementing operational plans, and ensuring efficient procedures, with a focus on connecting consistent bookkeeping to strategic goals in a virtual collaborative environment.
Job Summary:
As the Mission Control Lead at Parable, you will lead and oversee various critical aspects of our operations, embodying a commitment to excellence and collaboration. Your role extends beyond traditional management, encompassing responsibilities that include leadership, process management, vendor management, service excellence, capacity planning, team skill training, and retention focus.
Key Responsibilities:
- Develop and implement strategies to optimize labor utilization and capacity planning in alignment with business goals and client needs.
- Analyze workload forecasts, historical data, and industry trends to accurately forecast resource requirements and anticipate staffing needs.
- Collaborate with department managers to assess current workload, identify bottlenecks, and implement solutions to improve efficiency and productivity.
- Lead the development and implementation of tools, processes, and systems to track and manage resource allocation.
- Monitor key performance indicators (KPIs) related to labor utilization, capacity utilization, and resource allocation, and proactively address any deviations from targets.
- Conduct regular reviews of staffing levels, skill sets, and training needs to ensure the team is equipped to meet current and future demands.
- Foster a culture of continuous improvement by soliciting feedback from team members, identifying opportunities for enhancement, and implementing best practices.
- Provide leadership, guidance, and mentorship to team members, fostering a collaborative and high-performance work environment.
- Keep up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
Qualifications:
- Bachelor’s degree in business administration, operations management, or related field; Master’s degree preferred.
- Proven experience in operations management, capacity planning, or workforce optimization, preferably in the financial services industry.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Exceptional leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
- Proficiency in Microsoft Office suite, including advanced Excel skills; experience with workforce management software is a plus.
- Demonstrated commitment to continuous learning and professional development.
Application Process:
If you possess the qualifications outlined above and are eager to lead the Mission Control department at Parable, contributing to the success of our partners and the overall growth of the company, we encourage you to apply. Join us in delivering exceptional services and fostering a collaborative and innovative working environment.